Join the Team | D&B EATS

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Questionnaire

Name *

An angry customer returns 45 minutes after picking up her order. She opens the container and half of the meal is eaten. At the top of her lungs, she demands a full refund because her order was incorrect. How would you reply to this customer? *

A. Ma'am! Ma'am! Ma'am! First off! What I can't do is take you screaming at me!
B. I do apologize for that inconvenience let me call my manager.
C. I apologize but you've almost eaten your entire meal can you return the food you ate first?
D. I apologize your order was incorrect however unfortunately because the meal has been opened and eaten, we can't issue you refund.

You have a packed lobby, people are complaining about how long it's taking to place an order. How would you handle this situation? *

A. Ummmmm! Mc Donald's is right around the corner if you don't feel like waiting! But they ain't got The Good Stuff!
B. (After you finish taking your current order, announce.) I would like to sincerely thank everyone for their patience. We'll continue working as fast as we can to get your order placed. Thank you.
C. If you CAN'T WAIT, D'ONT STAY! The door is right behind you!
D. I'll call my managers and tell them to send more help!

People who know me personally and professionally would describe me as: *

A. Determined
B. Lazy
C. A Leader
D. Argumentative
E. Team player
F. A combination of answers.

If you chose F please tell us the which combination of answers.

A homeless man comes in and asks for something to eat towards closing time. There are 3 loaded potatoes and a six-piece wing a customer failed to pick up, how would you handle this situation? *

Here at D&B EATS, we’re not just looking to hire another team member — we’re looking for someone who truly understands the heart of great customer service. Someone who treats every guest like family, who goes above and beyond to create memorable experiences, and who knows that a warm smile and a helpful attitude can turn someone’s day around.

We value respect, loyalty, honesty, determination, and kindness — not just within our team, but in every interaction with the people we serve. We're looking for someone who’s eager to grow, willing to support their coworkers, and passionate about making every guest feel welcomed, valued, and cared for from the moment they walk through our doors.

Please explain how you'd fit in with us here at D&B EATS?

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